This simple 3 step funnel is responsible for our over $4M in recurring revenue for our agency…
You don’t need to over think it!
✔️ Hot lead follow up
The magic is in the lubrication between the steps in the funnel.
✅ Leverage video on the confirmation pages between steps
✅ Use all your communication channels – eMail, Phone, Text, Social Messenger, Retargeting, Direct Mail
✅ Engineer the steps get the prospect to Schedule, Show Up (excited & ready), and jump on board
👇Post “Ultimate Agency Funnel” in the comments and I’ll get you the full breakdown…
Here’s the video transcript for your reference:
Well, hey, this is Josh Nelson with the Seven Figure Agency.
I wanted to shoot this quick video on the concept of the agency funnel. We hear a lot about funnels, and trip wires, and lead magnets. What does it look like for an agency to get clients to enter at the top of the funnel, come in, propositioned to buy and convert into customers?
I did a whole session on this. I called it the Ultimate Agency Funnel at the Traffic Conversion Summit. I just wanted to go to the white board here, and walk through this process with you.
What we’ve got up on the board is the Ultimate Agency Funnel. The one thing I want you to really recognize is that this is pretty simple. It’s a three step funnel. You don’t have to over think it, you don’t have to over complicate it. What you need is a way to get someone, that’s your ideal prospect, ideally within your targeted niche.
For us, we serve plumbing and HVAC contractors. A lot of the people we work with deal with very specific niches. That’s what works best. That way, you can create information and content that’s relevant to the prospects you want to serve.
So, really want we want to do is, obviously, have some reason for them to opt in. We found cheat sheets, lead magnets, key word lists, simple things they can consume relatively quickly work really well.
From there, all we want to do after they opt in is get them to schedule. We need them to schedule to sell digital marketing agency services, we have to take them through a consultative sales process. We’ve got to have them schedule a time to sit down with us so we can show them. Here’s what you’re doing now, here’s where there’s room for improvement, here’s how we can help, and here’s how much it costs. Right?
We want to make it really simple to move them from opt in to appointment. That’s the ultimate goal with all of the lead magnets with put out, with all of the information we share in the cyber space, is to get them to schedule an appointment.
Now, the third piece, and this is what most digital marketing agencies miss, is to have some time of hot lead follow up. What’s going to happen is, the prospect is going to schedule a time, they’re going to show up, ideally. They’re going to sit through your sales presentation, and a large percentage will say, yeah, this sounds great. I’m pretty interested. Send me some additional details. What are our next steps?
Usually, a proposal is sent, or something along those lines. Maybe a next meeting is scheduled, and it dies there. Average conversion rates in the digital marketing space from sales call to actual client is only about 12%. What you need to do is engineer what I call a hot lead follow up. This is a process where, after that sales call, we’ve engineered a number of touches to move them from, yeah, I’m pretty interested, I said I want to do business, to actually signing the contract and becoming a monthly retainer client.
I just want to unpack these three simple steps in a bit more depth, get your energy and juices flowing. I can tell you, we’ve built a multiple seven figure digital marketing agency on this simple, three step funnel, and I’ve seen a lot of digital agencies start to implement this and get similar results.
Let me just unpack this for you a bit further. As it relates to the opt in, again, there’s tons of great content about lead magnets and cheat sheets. I don’t want to go down that path. What I want to go down is what happens after they opt in. In a lot of cases, this piece right after the opt in, the page that they see is the most powerful moment in our relationship with that prospect. It’s that opportunity where they’ve just requested your thing, and now you can connect with them, you can deepen the relationship, and, ideally, you can get them straight to appointment.
What we found that worked best is after the opt in, they get to a page that says, hey, thanks so much for requesting that piece of information. It’s going to be awesome, you’re going to get great value from it. But, if you’re like most, people in our niche, plumbing and HVAC contractors, you like to get information, you like to understand what’s going on, but at the end of the day, you’re looking for someone to implement this for you, to get you the result. If that’s you, what I want to suggest is let’s schedule a time to meet. This is what you’ll get, this is what we’re going to do once we meet.
We find that when we added that, we were able to get three or four times more of our opt ins straight to the next step we wanted, which is to schedule the appointment. That key insight right there, just having the auto play after the opt in can be a massive game changer for you.
Beyond that, you want to follow up via multi media. If you’re using Infusionsoft, or ActiveCampaign, or any of these great platforms that are out there, once they opt in, you’ve got their email address. You can do a bit of research to find them on Facebook, and on Twitter, and on LinkedIn. In some cases, you can even track down a cell phone number. But, what I want to make sure is that after anybody opts in to your world, for any kind of content that you offer them, that you’re following up diligently.
You’re sending them emails, hey, here’s the lead magnet. Hey, here’s another piece of content. Here’s another idea, here’s some problems that people in this industry are facing. All of those emails, bringing them back to the next step in the funnel, which is to schedule that strategy session.
Don’t just use email. Connect with them on Facebook, try and send them a personal message. Connect with them on LinkedIn, send them a personal message. There’s a lot of meat on the bone, right here, within Social Messenger. Not everybody’s checking their emails anymore, there’s just so much email going on. If you can connect with them on Social Messenger, you can break through the clutter and get a lot of traction. That’s the piece on the opt in.
The appointment. You want to make this as simple and friction free as possible. There’s lots of great platforms for this, like Calendly, AppointmentCore, ScheduleOnce. It doesn’t matter what platform you use, just make sure that you take them to a page where it’s like, okay, let’s schedule a time. Let them pick the time on the schedule that works for you and works for them.
Here’s the key. What I’m hearing from a lot of digital marketing agencies is they’ve got this set up, people are scheduling appointments, but they’re not showing up, they’re not coming to the appointment ready and excited. What you want to do is make sure that, again, you leverage that page right after they schedule their appointment.
Often times, it’s just like, here’s a link to your calendar, add it. Just text. They don’t know. They just scheduled an appointment out in cyber space with somebody, maybe the person is going to show up, maybe their not. What you want to do is have a video on that page congratulating them for scheduling their appointment, letting them know what to expect next, and to give them a couple next steps.
A couple next steps that have worked well for us: add them to a private Facebook group, that works great. Now you’re aggregating your audience. Ask them to send you a personal message on Facebook Messenger, that way you guys are connected at a deeper level. What we’ve found is, if we can get them to engage with us after they’ve scheduled the appointment, they’re three or four times more likely to actually show up.
Then, you want to drop content on them, via text message. You should always at the appointment, get a cell phone number so that you can engage via text message. Then you should try to engage via Social Messenger. Same thing, you can have your VA do this. Basically, they opt in for the appointment, the VA goes and searches them out on social media, connects with them, sends them a message.
Hey, we’re scheduled. I’m really looking forward to our appointment.
We found is when they reply back to that initial message, either via text message, Social Messenger, whether it’s Facebook or LinkedIn, they’re going to show up, and they’re going to show up expecting for you to be there, expecting this to be a great appointment.
A couple key strategies there that have worked well to improve the show up rates. If you can get more of the people that opt in to schedule, and then you get more of those people that schedule to actually show up to the meeting, you’re going to close more deals. You’re going to get more clients.
Now, the third piece, and, again this is really, in my opinion, where the money is made. Have a specifically engineered process after the meeting where you can’t just rely on your own personal follow through to say, okay, I had a good meeting with this guy. I’m going to call him next week, I’m going to keep chasing him down until he buys. You only have so much time in the day. You get busy, your sales team gets busy.
What you want to do is engineer at least seven touches after that initial call, via email, via strategic tasks, via Social Message communication. Assuming they just said, yeah, I’m interested, send me the proposal and we’re excited about getting started. Yes, you want to use best practices, you want to ask for the business. Yes, you want to set the next appointment, but you also want to engineer this.
What we found worked best is send some type of emails, hey, great talking with you today. Here’s what we talked about, here’s what we’re going to do next. If you get your package lined up pretty well, you’re not custom running that, it can be automatically sent out.
You want to send some testimonials, you want to outline what the next steps are, you want to create the gap. Hey, we ran this report, here’s where you’re failing. Again, here’s how we can help. Let’s jump on a next call.
You just want to make sure that you’re leveraging that process with a deadline. You want to leave those calls not open ended but, hey, listen, can we agree we’ll make a decision some time in the next two weeks? Yes? Then, all of your emails after that strategy session lead to a deadline. You can ask for the business, you can expect to have a yes no decision within that time period.
Now, the last thing I’ll say that has really helped on this process is to leverage direct mail with some type of shock and awe package after the strategy session. Again, this is specifically for those folks that said, yeah, I’m pretty interested. Send me the information. Not only are you going to email them, but you’re going to drop a package in the mail.
A couple days later, they just had a great business conversation with you, they felt excited about the opportunity. A couple days later, in the mail, is a package with testimonials, if you have a book, a copy of your book. If you have case studies and things on CD or DVD that you can send. Just something that takes them from, yeah, I just had a great conversation, I got this great proposal that explained exactly what the next steps were, then I got this great package in the mail.
Do you think that would improve the probability that more people that have that meeting with you would actually turn into clients and sign up? I guess, the answer is absolutely, it does.
This is the ultimate agency funnel, from a very high level. I think you’ve got some very specific ideas and tactics that you can implement all the way through this process.
Post a comment if you think this is useful, beneficial, something you can implement in your agency. If you’d like more information on this whole process, I did an hour long session at the Traffic Conversion Summit. I’d like to give you access to that, so you can watch it and get all the details for this process.
If you want that, just in the comments, type in Ultimate Agency Funnel, and I’ll get you set up with that right away.
Hope you got value from this. Appreciate your time, I’ll talk to you later.